* Re-discover the lost art of exceptional customer service * Convert customers into raving fans with easy-to-follow techniques * Learn how to manage no shows, complaints, refund requests and negative reviews * Develop skills to cope with challenging customers * Boost your revenues and client base with above-and-beyond customer service Earn more money, stimulate customer loyalty and attract new business with the sound customer service principles of this insightful course. Exceptional customer service is the dynamo that keeps every successful business humming along and growing. Get it right and the sky's the limit for your business fortunes. Get it wrong and your aspirations are derailed. This course will put you on the path to a customer base that can't stop raving about the sterling service you offer! Elevate yourself above the competition by establishing a reputation of customer service than can't be beat. My course will arm you with the essential principles of running a business based on exceeding customer expectations. You'll also learn the value of going beyond the call of duty to create a customer who will market your business for you! Additionally, there is a saying, the customer is always right...until they're wrong. With the guiding principles in this course, you'll learn to stand up for yourself and diplomatically diffuse difficult client situations. Learn how to deftly manage no shows, customer complaints, refund requests and unflattering reviews so they don't snowball into revenue-eroding business burdens. Sign up for my exceptional customer service course now, and adopt a culture of customer care that will help your business grow and flourish!
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AuthorOver 20 years experience building and promoting successful massage businesses. Archives
June 2018
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